Another 5 Tips for Using BRM to Rock Service Levels
More useful tips/reminders for the IT BRM/IT BP community via Joe the IT Guy’s blog.
News
My First 5 Tips for Using BRM to Rock Service Levels
Some useful tips/reminders for the IT BRM/IT BP community.
BRM Institute’s Global Growth
We’re pleased to see the UK is third and hope that as the IT BRM/IT BP community grows and the role matures, this will improve.
Adapting to the Business Needs of IT
A blog introducing a new IT business model called The Open Group’s IT4IT™ Forum, which allows “IT to achieve the same level of business, discipline, predictability and efficiency as other business functions.”
BRMs: the CIO’s new change agent
An interesting summary concerning the definition and responsibilities of the IT BRM/IT BP role. We also agree the position needs to be clearly defined within an organisation.
8 reasons for the IT-business disconnect
Some interesting observations around why there is an ongoing disconnect between IT and the business (however perhaps if we refrain from using language such as IT and the business, the disconnect wouldn’t exist).
When the customer experience starts at home
The article certainly makes some valid points, however before any business looks to implement an internal customer centric transformation programme perhaps they should consider if internal customers should be called customers at all?
Improving IT Service Delivery – We All Need a Little BRM
A very interesting article explaining how business relationship management can help improve service management.
Business Relationship Management is Not About Services OR Customers
An interesting article, but aren’t path one and two entwined? In order to become a strategic partner don’t you (as in the IT function as a whole) need to be a competent service provider? Will one of your key stakeholders want to discuss their three year roadmap if their laptop never works?
How Business Relationship Management Could Help You Chase the Right Balls
Another good article about trying to find the right balance between your business AND IT stakeholders.